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ak7 handles your personal information with a clear purpose — to run your account, process transactions through Nagad, Upay or Bank Transfer, and keep your session secure. This policy sets out exactly what we collect, how we use it, and the steps you can take to review or update your records at any time.
When you open an account with us, we collect the information needed to verify your identity, operate your wallet and process payment transactions — including activity linked to Nagad, Upay and Bank Transfer. This covers your registered name, contact details, device identifiers and session activity on the platform. We collect this data because it is necessary to deliver the service you signed up for, not to build marketing profiles or sell information to third parties. Your payment transaction records are held in association with your account and are accessible through your signed-in account area. We do not store full card or mobile-wallet credentials on our servers; those are handled by the payment processor under its own security standards. Retention periods follow what is reasonably necessary to resolve disputes, satisfy record-keeping obligations and respond to account support queries. Where local law in Bangladesh or the eligible region you access from imposes a specific retention or deletion requirement, that requirement applies. If you believe we hold data that is inaccurate or should be removed, the rights section below explains the steps you can take. Availability of any service feature on this platform depends on your local law and eligible region.
Not every digital interaction on this platform falls under the same privacy framework. Understanding the boundaries helps you know exactly which data this policy governs and where a separate set of rules may apply. Account access and direct transactions — such as deposits made via Nagad or Upay — sit squarely inside this policy. Third-party services linked from our platform, such as external payment processors or game content studios, operate under their own privacy terms. We point you to those boundaries clearly so you are not left guessing about who controls what.
All data collected when you log in, update your profile or adjust account settings is covered fully by this policy. This includes your email, contact number and any verification records we hold on file against your account.
Payment activity processed through Nagad, Upay or Bank Transfer generates transaction records tied to your account. These records are within scope. The data held by the payment processor on its own systems is governed by the processor's own policy.
Pages you browse, game categories you open and session duration data collected while you are logged in all fall within this policy. Aggregate, anonymised browsing statistics used for performance monitoring are also within scope.
External links, game content studios and payment gateways operate independently. Once you leave our platform or interact with a third-party system, that party's privacy terms govern. We do not control or take responsibility for those external data practices.
You have practical options under this policy — not just theoretical rights. Your signed-in account area is where most of your personal data is visible: name, contact details, registered payment method references and session history. If any detail is wrong, you can update it directly from the account settings screen without needing to contact support first. For data you cannot edit yourself — such as historical transaction logs or identity verification records — you can submit a formal request through the support route listed in the contact section of this page. We will respond based on what the record contains and what applicable rules in your eligible region allow. If you want to know specifically what data we hold against your account, you can ask for a summary through the same route. Requests are handled in the order they arrive; we do not promise a fixed turnaround, but we aim to acknowledge each request promptly. Eligibility for any data action depends on local law and the region you access from.
Open your account settings after logging in to see the personal details currently held against your profile, including your registered contact information and linked payment references.
Update your name, contact number or email directly from the account settings screen. Fields that are locked for security reasons will show a support contact prompt instead of an edit option.
If you need to know what specific data we hold, or if you believe a record is inaccurate and cannot be edited yourself, submit your query through the published support route on this page.
Removal requests are handled subject to applicable rules in your eligible region and any outstanding account obligations. Contact our support team with your account reference to start the process.
If this policy raises a question your account settings cannot answer, we have published contact routes available to you. Use the channel that suits your situation — live chat for quick clarifications, email for formal written requests, and our on-site help section for published policy documents. We do not publish support hours or response-time commitments that we cannot verify, but each route is actively monitored. Availability of support features depends on your region and local law.
Open the chat icon from any signed-in page to ask a privacy or account-data question directly. Use this for quick clarifications about what data is held or how a specific field is used.
For formal written requests — such as data summaries, correction requests or removal queries — send an email through the contact address published in our help section. Include your account reference so we can locate your records.
Our on-site help section holds published versions of this policy and related account documents. You can read, save or print any document from there without needing to log in first.
Handling your data responsibly is not a footnote here — it is part of how the account system is built. Cookies, session tokens and device identifiers support your logged-in experience and are not used to track activity outside this platform. Account security settings, including password management and session controls, are accessible from your account dashboard. Data retention follows what is necessary to operate the account and meet any applicable record-keeping obligations in your eligible region. If you have a question about a specific data handling practice, the support routes on this page are the right place to raise it.
We use cookies and session tokens to keep you logged in and to remember account preferences. These operate within this platform only. You can adjust cookie preferences through your browser settings; changes may affect how certain account features behave.
Password management, session controls and account access logs are available inside your dashboard. If you notice unexpected account activity, you can change your password immediately from the security settings screen and then contact support.
We keep your records for as long as your account is active and for a period after closure to resolve any outstanding queries or obligations. The exact period depends on applicable rules in your eligible region and local law.
Policy questions that are not answered in your account settings or this document should be directed to our support team using the published contact routes. State your account reference clearly so your query is matched to the correct record.
These questions cover the situations most likely to come up when you are reviewing your account data, making a request or checking how your payment information is handled under this policy.
We collect the information you provide at registration — name, contact details, and device identifiers — plus transaction records linked to payment methods like Nagad, Upay or Bank Transfer. Session activity while you are logged in is also recorded to support account security and service operation.
We hold a reference to your payment method for account purposes, but full wallet credentials are processed and stored by the payment processor under its own security standards. We do not retain complete mobile-wallet or bank account numbers on our systems.
Most of your personal data is visible directly inside your signed-in account settings. For records you cannot view there — such as historical identity verification logs — you can submit a data summary request through our published support contact route, referencing your account.
Yes. Submit a removal request through the email support route with your account reference. Removal is subject to any outstanding account obligations and applicable rules in your eligible region. We will confirm what can be actioned and what must be retained under local requirements.
Game content studios such as those whose titles appear in our lobby operate independently. Data passed to a third-party system during gameplay is governed by that party's own privacy terms. Our policy covers data we collect directly through your account, wallet and session on this platform.
Raise the matter first through live chat for a quick initial response, or submit a formal written complaint via the email contact route in the support section of this page. Include your account reference and a clear description of the data concern so it can be reviewed accurately.